Privacy Policy

Privacy Policy Statement

We respect your privacy rights and recognise the importance of protecting the information we collect from you. In compliance with the General Data Protection Regulation (GDPR), we will always be fully transparent about the data we collect. Your data is highly valued and securely protected by us. The prime purpose of collecting your data is to help improve your shopping experience with us.

What information do we collect?

When you create an account or place an order on our website, we will collect and store your name, address, telephone number and email address. If you choose to join our mailing list then we may also collect and store your gender and date of birth. All transactional data is processed by third parties and never stored on our system.

We also use Google Analytics, which places cookies on your device to help us analyse how you use our website. The information generated by the cookie is anonymous and only collects functional data such as the operating system you are using and your geographic location, as indicated by your IP address.

Do we provide third parties with your data?

We guarantee that we do not, and will not, sell your data to a third party. To inform you about new products and promotions, we may import your email address into social networks, including Facebook and Twitter. You will only see these promoted posts if you have registered with these services using the same email address.

In order to successfully process your order and deliver your purchases, we also pass your name, address, telephone number and email address to our service providers. This includes our warehouse facility who handle our order despatch service, in addition to the courier companies who fulfil the delivery of your purchases.

Do we use cookies?

Yes, we use cookies in order to improve your experience when shopping on our website. A cookie is a small file that is placed on your device. This file captures your behaviour during your visit to our website and is used to understand your preferences, in addition to managing the items in your shopping basket.

The web analysis tool that we use, Google Analytics, stores a permanent cookie on your device, when this function is enabled by the browser settings. This cookie is used to help us analyse how you use our website and can be reread the next time you visit our website. You can delete this permanent cookie after you visit our website.

Most browsers are set to accept cookies, although this can be managed in the privacy and security settings. If your browser is set not to accept cookies, some of the features on our website may not function properly. To place an order, it is necessary to allow session cookies, which are automatically deleted when you close your browser.

Can you manage your data?

If you have created an account with us then you can manage your name, address, telephone number and email address, all of which are stored on our system. Once you have logged into your account, you also have the ability to reset your password. If you would like to permanently delete your account then please contact us.

Where we are using your personal information on the basis of your consent, you are entitled to withdraw that consent at any time. You can also ask us for a copy of the personal information we hold about you. We want to ensure that the information we hold about you is correct and encourage you to inform us of any changes.